{"id":5176,"date":"2021-03-03T19:22:02","date_gmt":"2021-03-04T01:22:02","guid":{"rendered":"https:\/\/www.myuniversetravel.net\/?page_id=5176"},"modified":"2022-07-07T21:37:02","modified_gmt":"2022-07-08T03:37:02","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.myuniversetravel.net\/es\/terminos-y-condiciones\/","title":{"rendered":"T\u00e9rminos y Condiciones"},"content":{"rendered":"
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\u00daltima actualizaci\u00f3n, 22 de febrero de 2021<\/p>

RESERVATIONS AND PAYMENT: All reservation requests must be made by the travel agency chosen by the client, through a written note in which the hotels, tours, circuits, or any other service required are clearly and precisely detailed. Likewise, the full names and passport numbers of all passengers must be indicated. Once the request has been confirmed in writing by the My Universe Travel operator, \u201cthe client\u201d must pay to the tour operator abroad, through the travel agency and MY UNIVERSE TRAVEL, a deposit of twenty percent (20%) of the total price. The non-payment of this deposit implies the automatic cancellation of the confirmed services. The balance must be paid between ninety (90) and ten (10) days before the beginning of the services, according to the rules of each country and\/or service providers abroad. Exceptions are those events that, due to their typology, are considered exceptional and therefore require stricter payment policies. This will be duly clarified in the confirmation of services. In the case of programs with payment at the destination, MY UNIVERSE TRAVEL will only charge the service fee, whose total amount shall not exceed six percent (6%) of the amount to be paid abroad. In case of modifications or cancellation of the reservation by \u201cthe client\u201d, the operative cost that this generates will be charged. The documentation for the trip is uploaded to our web page www.myuniversetravel.net a file enabled for \u201cthe client\u201d. When \u201cthe client\u201d requires the documentation to be sent physically and is domiciled in a city in the interior of the country, the documentation will be sent with payment at the destination, and the travel agency must add this cost to its charge for services.<\/p>

RESERVATION COSTS: All the prices include the expenses that exist to make the reservations and to obtain the answers. In case of modifications or cancellation of the reservation by \u201cthe client\u201d, the operative cost that has been generated up to that moment will be charged. In the case of special itineraries, 25 US Dollars per person and per destination included in the package or program will be charged, values that will be increased if there are changes before the cancellation is made.<\/p>

PRECIOS DE VENTA: Todos los precios de venta se publican en d\u00f3lares estadounidenses, seg\u00fan la moneda m\u00e1s utilizada en la zona geogr\u00e1fica. En aquellos pa\u00edses en los que la paridad de la moneda local fluct\u00faa con respecto al d\u00f3lar estadounidense, los precios est\u00e1n sujetos a ajustes en caso de que se produzcan cambios en la paridad de la moneda o aumentos en los precios nacionales. Las tarifas a\u00e9reas incluidas en los programas que as\u00ed lo indican son las vigentes en el momento de la impresi\u00f3n de este manual, por lo que en caso de aumentos o disminuciones posteriores, se aplicar\u00e1n \u00e9stas. Los precios de las extensiones de viaje s\u00f3lo son v\u00e1lidos para ser vendidos junto con el programa b\u00e1sico. La validez de cada precio indica el \u00faltimo d\u00eda de regreso. Cualquier salida m\u00e1s all\u00e1 de la fecha de vigencia puede tener un suplemento o descuento en el precio.<\/p>

SINGLE ROOM PRICE: The published price for a single room is for a minimum of two persons traveling together. When \u201cthe client\u201d travels only in one program, he\/she will have to pay a supplement for the difference in transfers and excursions that must be provided privately.<\/p>

OUR PROGRAMS INCLUDE: a) accommodation in the hotels indicated or of similar category and price, as confirmed before departure and as stated in the vouchers or other travel documents given to \u201cthe client\u201d; b) accommodation taxes that are created at the time of printing the brochure or manual; c) meals indicated in the text of the itinerary, always based on fixed menus, not a la carte; d) transfers, visits and excursions as mentioned; e) land, air or sea transportation as detailed; f) local guide and\/or escort -when so indicated; g) any other service expressly indicated.<\/p>

THE PROGRAMS DO NOT INCLUDE: Taxes or fees that may be imposed by the Panamanian authorities after the printing of this manual or brochure; airport taxes or departure taxes of the countries that apply them; the \u201ccity tax\u201d that several cities in the world charge directly to the guests; expenses or documentation procedures; extras of a personal nature (such as laundry and ironing of clothes, meals not mentioned, drinks, telephone calls, charges for special services in the hotels -such as the use of safes, cable channels, movies, etc.-); costs for the handling of excess handling charges in the hotels -such as the use of safes, cable channels, movies, etc.-); costs for handling excess handling charges in the hotels -such as the use of safes, cable channels, movies, etc.-; costs for handling excess handling charges in the hotels -such as the use of safes, cable channels, movies, etc.-. ); excess baggage handling charges and in general any service that has not been expressly detailed.<\/p>

AIR TICKETS IN PACKAGES: The air tickets included in the tour packages are valid for travel on the dates for which they have been confirmed and which are indicated in their issuance. Once issued, airline tickets may be non-refundable if travel is not made on the scheduled dates. Some airlines, at certain times of the year, authorize changes of dates before the beginning of the trip, upon payment of a penalty fee. In case of delays due to force majeure, the intervening airline acts following these rules, providing in replacement of the accommodation that the customer fails to receive abroad, the necessary meals and lodging until it can transport him\/her to his\/her destination. \u201cThe client must have an insurance policy to cover expenses arising from any flight cancellations due to weather conditions.<\/p>

EXCURSIONES y VISITAS: Salvo indicaci\u00f3n contraria, las excursiones de todos los programas se realizan en servicio regular, en furgoneta, minib\u00fas o coches Pullman. Las visitas son panor\u00e1micas e incluyen entradas a monumentos o lugares de inter\u00e9s, cuando se mencionan en el itinerario. Las excursiones regulares suelen empezar y terminar en un punto central de cada ciudad, y el cliente debe desplazarse por su cuenta entre el hotel donde se aloja y ese punto, tanto en la ida como en la vuelta. En caso de que el cliente requiera servicios privados, se cotizar\u00e1 el respectivo suplemento en funci\u00f3n del n\u00famero de pasajeros que participen.<\/p>

PROPINAS: Los programas que incluyen propinas a los maleteros en hoteles y aeropuertos, tienen una menci\u00f3n especial en este sentido. En el caso de los grupos, se incluyen las propinas a los maleteros en los hoteles por 1 maleta por persona, salvo que se indique lo contrario; pero no en los aeropuertos, ya que la mayor\u00eda de ellos no disponen de este servicio, habi\u00e9ndolo sustituido por carritos. Las propinas a los conductores y gu\u00edas no est\u00e1n incluidas y es norma darlas cuando el servicio ha sido acorde a las expectativas. Es costumbre y costumbre para un buen servicio, una cantidad de 4 D\u00f3lares por persona y d\u00eda tanto para el gu\u00eda acompa\u00f1ante como para el conductor y 3 D\u00f3lares para los gu\u00edas locales.<\/p>

TRANSFERS: In all cases the transfers will be made only once and to the flights and schedules that have been informed to us. If passengers arrive on a different flight or more than one hour later than the scheduled time, they must make their way to the confirmed hotel, with no right to reimbursement for the transfer paid. (When there are connecting flights in Europe, unless there are 3 hours between one flight and another, we advise not to take the arrival transfer included, as experience shows that connections are missed and therefore the transfer is missed as well. Besides, in European airports there are enormous facilities for the provision of transfers at convenient prices). The price of the transfers includes the transportation of 1 suitcase of normal size with a maximum of 25 kilos, plus a handbag with a maximum of 8 kilos, per person. If there is additional luggage that does not fit in the vehicle assigned for the transfer, \u201cthe client\u201d will have to pay the supplement for its transportation in an additional vehicle.<\/p>

CHECK-IN AND CHECK-OUT TIMES AT HOTELS: Rooms are normally delivered afternoon (some hotels have a check-in time of 3.00 p.m.). If passengers arrive earlier than this time, the delivery of rooms is subject to the availability of space and each hotel\u2019s policy. On the day of departure the rooms are also paid until noon, therefore, in case \u201cthe client\u201d wishes to stay longer in the room, he\/she must inform the hotel reception and make the respective arrangement. \u201cThe client\u201d must take into account that, if he\/she does not make a previous arrangement, the stay in his\/her room beyond the check-out time, implies the automatic charge of an extra amount.<\/p>

CANCELLATIONS AND PENALTIES: Any cancellation of a confirmed program must be made by the client in writing and through the travel agency where the reservation was made. Any cancellation of a confirmed program in the form requested by \u201cthe client\u201d has expenses for processing and communications, which varies according to the destination or complexity of the reservation. For land tours, cancellation fees charged by foreign operators are as follows: More than 30 days before departure: normally there are no charges and if any are indicated at the end of the itinerary; between 29 and 16 days before departure: US$250 per person; between 15 and 10 days before departure: US$350 per person. Within 10 days before departure, and once the trip has begun, expenses will be variable and may reach 100 percent of the total value of the program, depending on the type of itinerary in question and the tourist season in which the trip is being made. The change of date of a confirmed program does not eliminate the cancellation charges that may apply for the confirmed departure, but is considered a new reservation. Some programs have stricter cancellation conditions; in these cases they will be informed at the time of requesting the reservation, so that \u201cthe client\u201d is duly informed before entering the period of risk of incurring the charge. When \u201cthe client\u201d cancels a trip that has already been contracted and canceled, the organizing operator will reimburse the balance, through the respective travel agency, after deducting the penalty applied by the company providing the services and its benefit.<\/p>

REFUNDS: Any refund request must be made using a note from \u201cthe client\u201d through the travel agency with which he\/she has contracted the trip, no more than thirty days after the end of the services provided by the organizer. Our administration department will verify as soon as possible the veracity of the request and if applicable, will make the refund, always through the respective travel agency. Please note that NO REFUNDS WILL BE MADE FOR SERVICES NOT VOLUNTARILY USED AND GROUP CIRCUIT NIGHTS CANNOT BE REPLACED as they are part of a \u201cpackage price\u201d. Services that are not rendered as a result of failures or misunderstandings caused by changes voluntarily made by \u201cthe client\u201d once the services have started, will not be reimbursed.<\/p>

DOCUMENTATION: The client is solely responsible for his\/her documentation. He\/she must have a valid passport and the required visas according to the chosen itinerary. When applicable, you must have the necessary vaccinations and health permits. Failure to comply with these requirements by \u201cthe client\u201d will result in the loss of the right to any reimbursement and to suffer the consequences of its omission. The same applies when the authorities of any country refuse to allow entry for any reason.<\/p>

LUGGAGE AND PERSONAL PURCHASES: The luggage and other personal effects of \u201cthe client\u201d travel at his\/her own risk, so that, under no circumstances, neither the selling agency nor the organizer will be responsible for the eventual loss or deterioration of the same. It is recommended that \u201cthe client\u201d contract an assistance card or an insurance policy to cover this risk and other inconveniences inherent to the trip (health, accidents, loss of money). Given the great boom and specialization in robberies and thefts, cameras, jewelry, documents and other valuables should not be left unattended at any time. In almost all hotels there are safety deposit boxes, whose service is free or at a minimal cost. \u201cThe client is also solely responsible for any purchases that may be made in stores or other types of stores during the time of the excursions.<\/p>

CHANGE OF ITINERARIES AND HOTELS: The organizer may, for reasons of force majeure (strike, weather phenomena, terrorist acts, unforeseen political events), fortuitous event or security, modify both the itinerary and the hotels for others of similar category and comfort, as well as the departure time of the trips, prior notice to \u201cthe client\u201d. If a confirmed hotel is overbooked, \u201cthe client\u201d will be accommodated in a hotel of a similar or higher category.<\/p>

ACCOMMODATION SYSTEMS AND FAMILY PLAN: In Europe, South America and Japan it is common for hotels to have one bed per person (except for married couples), with a maximum of 3 persons per room. In these establishments, children under 12 years of age and over 4 years of age pay -with few exceptions- the same as adults. In the United States, Canada, Mexico, the Far East (except Japan) and the South Pacific, hotels usually have two double beds and allow up to 4 persons in the existing beds. In the case of married couples, they usually provide rooms with a king size bed. Hotels that apply a family plan allow two children under 12 years of age to stay with two adults in the same room, using existing beds, at no additional charge. If an additional bed is required, the amount of the bid must be paid directly by \u201cthe client\u201d to the hotel.<\/p>

ASPECTS TO EMPHASIZE IN THE CIRCUITS: The programs whose tours are made by Pullman car, minibus or van have special characteristics that are important to be known by the client: * Hotels: In some cities, the hotels used are usually not centrally located. This is due both to the limitations of circulation that exist for buses not based in that city, as well as to the low capacity of downtown hotels. In cities with a historic center, modern hotels used for tourist circuits are mainly built in semi-central or peripheral areas, always well connected by public transportation to the downtown area. Likewise, if the group\u2019s stay in a city coincides with a large congress, fair or event in which the hotels are fully booked, the accommodation may be in a nearby city. In tourist, superior tourist and first standard category hotels, there is a tendency to reduce staff, which has led to the elimination of certain services, the clearest examples being in-room catering and porter service. * Rooms: In Europe, given the small size, triple rooms are not recommended since the third bed is usually an added cost, which takes up space intended for luggage. * Breakfast. In some hotels a buffet breakfast is served, which may be continental or European type, i.e. without hot meals. In these cases, those who wish to have an American buffet breakfast may choose, in each hotel, to pay the difference to have breakfast in the lounge for businessmen who request this service. In other hotels there is only one type of breakfast, which is the full buffet, including hot meals. * Transfers: Transfers are included for the scheduled start and end days of the programs. If \u201cthe client\u201d modifies these dates, transfers are excluded, and \u201cthe client\u201d must travel on his own by train, cab or in the authorized tourist buses. This is because the operators, for the start and end days of the programs, establish an operation with regular frequencies to and from the airport. * Restaurants: The meals included in the different programs are always based on a pre-established \u201cfixed menu\u201d, not a la carte.\u00a0 * Comments form: Several of the operators provide a form for the \u201cclient\u201d to formulate his or her comments on the trip. Its return is important because it allows a computerized model of those aspects to be corrected in each program. * Changes of guides and buses: The strict rules of rest for drivers, in force in the European Economic Community, make it impossible for the same driver-guide team to make a long circuit. This implies that \u201cthe client\u201d will travel, in most cases, with different buses, drivers and guides along a European circuit.\u00a0 * Stops: In the different stages between one city and another, approximately every two hours rest stops are made, in places with public restrooms. * Seat rotation: Most operators use the rotating seating system, to give all passengers a chance to sit at the front of the bus. * Spacing between rows of seats: Buses come from the factory with a standard size of the spacing between rows of seats. For people of large stature (6 feet or more), they are often uncomfortable for the legs. * Optional excursions: The accompanying guide offers optional excursions on each tour, which are \u201cabsolutely voluntary\u201d and no one should feel pressured to take them. Our recommendation is to verify that the prices of the excursions offered are not higher than those advertised in the hotels. We also do not recommend buying items at the stores where the tours stop as they tend to have higher prices. * Luggage handling at the hotels: Unless otherwise indicated, tips are included for the handling of 1 suitcase per person at the hotels during the Pullman itinerary.<\/p>

Some hotels, especially those of tourists, superior tourists and first standard category, have reduced staff for these tasks, which implies that there may be a delay of up to one hour for the luggage to be taken to all rooms. * Handling of excess baggage: The capacity of the luggage compartment of each bus allows for the transportation of 1 large suitcase per person, plus a carry-on bag. If the bus is not full, there may be capacity for additional luggage, in which case there will be an additional cost, on average, of US$5 per hotel, for luggage handling. * Punctuality: The departure times of the excursions must be handled with great punctuality, otherwise it is not possible to carry out all the programmed activities. The time of daily use of the bus is regulated by the electronic tachometer and counts from the time the bus starts in the morning until it stops at night and cannot exceed 9 hours. Passengers who are not at the time and place indicated will not participate in the activities scheduled for that day. * With some exceptions in Northern Europe, 4-star hotels are air-conditioned and most 3-star hotels are air-conditioned. However, this does not mean that this service is always in operation. In Europe they only operate it in the months of the year when the law allows it or when \u201cthey consider it hot\u201d. The minimum temperature is usually higher than what is customary in America. * Special offers for early booking and special promotions, apply only for individual passengers, whose names are not changed and with a deposit of twenty-five percent of the total value of the tour. Not applicable for groups.<\/p>

RESPONSABILIDADES: El operador MI UNIVERSO VIAJES, declara expl\u00edcitamente que act\u00faa como intermediario entre el cliente y los prestadores de servicios tur\u00edsticos, es decir las empresas o personas llamadas a facilitar los servicios indicados en los itinerarios, por lo que declina toda responsabilidad por los da\u00f1os, lesiones, accidentes, retrasos, cancelaciones e irregularidades que puedan ocurrir durante la ejecuci\u00f3n de los servicios a las personas que realicen los viajes por su intermediaci\u00f3n, as\u00ed como a los equipajes y dem\u00e1s objetos que los contengan; o debido a malas condiciones meteorol\u00f3gicas, manifestaciones pol\u00edticas, disturbios, actos terroristas, guerras, rumores de guerra, alarmas en general o por cualquier otro motivo que constituya un caso fortuito o de fuerza mayor y que, por tanto, no est\u00e9 sujeto a la voluntad de las partes. Cuando el cliente viaja en cualquier medio de transporte, acepta someterse expresamente a las condiciones generales del contrato impresas en el billete o boleto, sin que pueda atribuirse responsabilidad alguna a MI UNIVERSO VIAJE.<\/p>

ACEPTACI\u00d3N: Toda persona que adquiera cualquier servicio o producto tur\u00edstico a trav\u00e9s de MI UNIVERSO VIAJES, declara expresamente que acepta las anteriores condiciones y que las mismas ser\u00e1n tomadas como base para resolver cualquier controversia entre ellos. Como prueba de la aceptaci\u00f3n de las presentes condiciones generales, servir\u00e1 el pago de los servicios contratados antes del inicio del viaje en cualquier forma o modalidad o utilizando la utilizaci\u00f3n de cualquiera de las porciones de los servicios contratados.<\/p>

LEY APLICABLE: Este sitio se rige por las leyes aplicables de la Rep\u00fablica de Panam\u00e1.<\/p>

Si tiene alguna otra pregunta o duda sobre estas condiciones, p\u00f3ngase en contacto con nosotros.<\/p>

Tel\u00e9fono: (507) 432-0934<\/p>

Direcci\u00f3n: Col\u00f3n, Zona Libre de Col\u00f3n, Calle 14, Santa Isabel, Edificio Indeisa, Local 4.<\/p>

E-mail info@myuniversetravel.net<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Last update, February 22nd, 2021 RESERVATIONS AND PAYMENT: All reservation requests must be made by the travel agency chosen by the client, through a written note in which the hotels, tours, circuits, or any other service required are clearly and precisely detailed. Likewise, the full names and passport numbers of all passengers must be indicated.<\/p>","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5176","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/pages\/5176","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/comments?post=5176"}],"version-history":[{"count":5,"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/pages\/5176\/revisions"}],"predecessor-version":[{"id":6013,"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/pages\/5176\/revisions\/6013"}],"wp:attachment":[{"href":"https:\/\/www.myuniversetravel.net\/es\/wp-json\/wp\/v2\/media?parent=5176"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}